Privacy Policy
Last updated: December 2025
1. Introduction
Makeen ("we", "us", "our") provides AI powered tools for agency operations, workflow automation, content execution, and client delivery. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, applications, and integrations.
By using Makeen, you agree to this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Name
- Email address
- Account credentials
- Billing and subscription information
- Content created, uploaded, or scheduled using Makeen
- Support communications
2.2 Information from Third Party Platforms
If you connect third party platforms such as Meta (Facebook or Instagram), we may collect only data required to provide requested features, including:
- Account or page ID
- Page or profile name
- Media metadata
- Posting status and permissions
- Engagement metrics if explicitly authorized
We do not collect passwords, private messages, or data beyond granted permissions.
2.3 Automatically Collected Information
- IP address
- Browser and device information
- Usage logs
- Cookies and similar technologies
3. How We Use Your Information
We use collected data to:
- Provide and operate Makeen services
- Authenticate users and manage accounts
- Publish, schedule, or manage content on connected platforms
- Improve product performance and reliability
- Provide support and service communications
- Comply with legal obligations
We do not sell personal data.
4. Meta Platform Data Usage
Makeen complies with Meta Platform Terms and Developer Policies.
- Data obtained from Meta APIs is used only to deliver user requested functionality
- Meta data is not shared with third parties without explicit consent
- Meta data is not used for advertising or profiling
- Users can disconnect Meta integrations at any time
5. Data Storage and Security
We apply reasonable technical and organizational measures to protect personal data. Access is limited to authorized personnel only.
No system can guarantee absolute security.
6. Data Retention and Deletion
Personal data is retained only as long as necessary to provide the service or comply with legal obligations.
Users may request deletion by:
- Disconnecting their Meta account inside Makeen
- Contacting support@makeen-ai.com
Meta related data is deleted upon disconnection or deletion request.
7. Cookies
We use cookies to maintain sessions, improve user experience, and analyze platform performance. Cookies can be managed through browser settings.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. Requests can be sent to support@makeen-ai.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
10. Contact
For privacy related questions, contact:
support@makeen-ai.com